Provider –
Dental
Resource Company
Portfolio
–
BTEC Advanced Award in Dental Reception, Advanced Skills for Dental
Receptionist’s Workshops on Customer Care, Sales Skills, Communication
Skills Language, Dealing with Difficult Patients, BDRA Foundation
Certificate in Dental Reception
Format
-
Workshops ,Open Learning and In-house
Fees -
Ranges between £75-£600 including VAT
Comment
– The BTEC Advanced Award in Dental Reception is recognised as a
benchmark qualification by the BDRA. The one-day workshops offer
receptionists opportunities to develop existing practical skills.
Contact –
08700
664 398,
glenys@dental-resource.com ,
www.dental-resource.com
Provider –
DenMed Training & Consultancy
Portfolio
–
Health & Safety, Risk Assessment, NVQ Assessor & Internal Verifier,
leading to QCA approved qualifications
Format
–
Workshops, Self organised Study, Supported open learning, E-learning &
‘Work-based in-practice’
Fees
–
Individual Learning Accounts, day course fee + individual delegate fee
Comment
–
Practical courses designed to create a team approach to enhancing
standards across the practice, serious subject injected with humour,
all courses qualify for CPD
Contact
– 0121
682 1222,
jab@denmed-uk.com,
www.denmed-uk.com
Provider
–
The Business Coaching Co Ltd
Portfolio –
‘The
Dental Business School’ (The Perfect Patient Journey)
Format –
12
month programme, 1 day workshops Quarterly, Monthly tele-forum,
self organised study
Fee -
£3000 +vat per
person
Comment –
Aimed
at Dentists, but requires a team approach to success.
Contact –
01885
483514,
Karen@thebusinesscoachingco.com, www.thebusinesscoachingco.com
Provider –
(Not strictly speaking) City & Guilds
Portfolio –
Over 500 qualification including: Business, Administration, Commerce,
Customer service & security, Information technology, Personal
development, Oral Healthcare support.
Format –
Various, dependant upon individual training providers
Fee –
Determined by
individual training providers
Comment –
The leading vocational awarding body in the UK, qualifications
available at all levels leading to a qualification approved by QCA.
Contact –
Customer service for local list of courses & providers 0207 2942468,
www.city-and-guilds.co.uk
Provider –
Careconnect Learning
Portfolio
–
Essential skills inc: number, word & English, essential skills in
health & care. Computer skills inc: introduction to using your
computer, introduction to word processing, spreadsheets, database &
surfDirect. Working in care – courses designed especially for those
working in the health and social care sector.
Format –
E learning with tutor support over the telephone, email
or in person.
Fees –
Most courses are free of charge
Comment –
Courses
are designed to build essential skills in a health care
setting. The focus in on improving essential skills, building
confidence and learning how to use computers.
Contact – 0207
7613 0999,
info@careconnectlearn.co.uk,
www.careconnectlearn.co.uk
Provider
–
Denplan Training
Portfolio
–
Time management, Stress management, Assertiveness, Negotiation,
Dealing with difficult people, Empowerment, Clinical Governance.
Format
– Day &
evening seminars/workshops
Fees
–
Publicised as ‘value for money’
Comment
–
Information provided is presented in a way that allows skills to be
developed so they can be applied in the surgery.
Contact
– 0800
587 5533,
training@denplan.co.uk, www.denplan.net
Provider –
The
Dental Industry Training Institute
Portfolio
– BDTA Certificate Part 1 (Introduction) & Part 2 (Higher),
Internal Auditing, Exhibition Skills, Finance, Coaching Skills
Negotiation Skills, Time Management, Counselling Skills,
Stress Management, People Management
Format –
Self
learning, Residential course, Workshops.
Fees –
Ranges between £45 - £825 + vat per person
Comment –
Variety of programmes available to develop new skills, fits well with
‘The New Receptionists Role’!
Contact –
01494 782873,
admin@diti.org.uk, www.diti.org.uk
Provider –
Impetus Training
Portfolio
–
Teamwork training, Assertiveness, Managing difficult patients,
Listening skills, Persuasiveness, Use of the telephone, Use of body
language.
Format –
1or 2
day workshops tailored to specific needs of delegates
Fees –
Published as ‘inexpensive’, costs are on a sliding
scale ranging from £55 - £70 per person dependant on numbers
Comment –
Flexible to individual needs, sponsored by Dentsply UK, sounds fun!
Contact –
0151 625 4800,
info@impetustraining.co.uk, www.impetustraining.co.uk
Provider –
Mindfields College
Portfolio
–
Numerous to include: Understanding the anxious patient, Lift low self
esteem, Anger management, Dealing with conflict, Stress management,
Format –
1 day
seminars , in house training, study days.
Fees –
Ranges between £69 – £140 + vat
Comment –
Programmes focus on the science of human nature, this assists with
understand patient behaviour, therefore, improving standards in any
healthcare setting.
Contact –
01323 811440,
info@mindfields.org.uk, www.mindfields.org.uk
Provider –
Radcliffe Medical Press Ltd
Portfolio
–
DRP 1 & 2 – effective communication, record keeping, ethics &
etiquette, managing yourself, hazards in the practice, computers in
GDP, customer care. PRP ‘The Next Step’ – Hot topics in primary care,
Clinical Governance, Improving teamwork, Confidentiality, Assertive
behaviour. Dental Nurse programme to assist with NVQ level 3 Oral
Healthcare. Options available to use PRP for nationally recognised
qualifications eg: OCR, NOCN.
Format – Group
sessions, Open learning, Distance
learning
Fees –
Set locally by course organisers
Comment –
Provides the learner with information that assists in enhancing
essential knowledge and skills vital to the role of the dental
receptionist. PRP takes learners into the wider world or primary care
is this the next step for ‘The New Receptionists Role’?
Contact –
01235 528820,
education@radcliffemed.com
www.radcliffe-oxford.com
Provider –
Schulke & Mayr UK Ltd
Portfolio –
Cross
Infection Control, Health & Safety, Risk Assessment, Creating the wow
factor, Clinical governance & Money matters, courses lead to QCA
approved qualifications & or verifiable CPD certification
Format –
‘In
house’, Workshops, Self organised study & E-learning, Training packs
provided
Fees – Individual
Learning Accounts or
Ranges from £29.95
- £299.00 + vat
Comment –
Encourages a team approach to improving standards in the practice, an
informal relaxed environment is created by the trainers and expert
back up is provided.
Contact –
0114 254 3500,
uk@schulke-mayr.com
www.schulke-mayr.com www.s4dental.com
Provider –
SOS training
Portfolio –
‘The Vital Role of the Dental Receptionist’, Dealing with difficult
situations, Customer service
Format –
Mix & match set modules, 1 day workshops, ‘In house’
Fees -
£155 per day or £850 + vat per practice max 15 delegates
Comment –
Programmes cover all the essentials for Dental Receptionists and
flexibility in topics exists enabling the delegate to select modules
to meet individual needs.
Contact –
01257 474505,
training@soscomm.co.uk,
www.soscomm.co.uk
Provider –
UMD Professional Ltd
Portfolio
–
Customer care, Ethical selling, Dealing with difficult situations,
Marketing & communications, Assertiveness, Personal effectiveness,
Team working.
Format –
Workshops, ‘In house’
Fees –
£115 + vat per subject or £850 + vat ‘in house’
Comment –
Programmes tailored to meet individual needs covering the essential
elements of a Dental Receptionists role. Workshops are interactive to
ensure learning is as relevant as possible.
Contact – 0208 255
2070
Provider –
Workers Educational Association
Portfolio
–
Return to learn, Improve your study skills, Introduction to computers,
Pathways to the future, Communication @ work, Using English @ work,
Format –
Workshops based on 30 hours tutor contact regionally
based
Fees –
Some courses are free, Individual learning account
funding, others start at £100
Comment –
Courses
are designed to meet the educational needs of adults in the
workplace. The focus in on improving essential skills, building
confidence and learning how to use computers. The Learning at Work
programme ranges from Entry level to level 3.
Contact – 0207 7613 7500
london@wea.org.uk www.wea.org.uk
Provider –
Tempdent dental recruitment & training
Portfolio
–
Dental receptionist NVQ(Apprenticeship in Customer Service), Oral
Health Care NVQ Level 3, National Certificate for dental nurses, Oral
Health Education Certificate, a range of CPD courses
Format – Range of in
house, at our training centre and work based learning in dental
practice.
Fees – Ranging from free for under 25
year olds to affordable individual fees.
Comment –
A range of dental care professionals (DCP)
qualifications with an established & quality assured training
provider, as well as CPD training for the entire dental team.
Contact – 020 8371 6700
info@tempdent.co.uk
www.tempdent.co.uk
